Question 1

What is your cancellation policy for recurring clients?

Accepted Answer

To ensure consistency and high-quality service, we operate on a set recurring schedule for all ongoing clients. Because your time slot is reserved specifically for your home, we’re unable to accommodate cancellations.

We understand that things come up, and while we don’t offer cancellations for individual visits, we’re happy to reschedule with at least 48 hours’ notice, depending on availability.

Maintaining a regular schedule helps us provide reliable service to you and all of our clients. We appreciate your understanding and commitment to the routine.

Question 2

What is your cancellation policy for one-time services?

Accepted Answer

We kindly ask that one-time appointments be canceled or rescheduled at least 48 hours in advance. This allows us to offer that time slot to another client and respect our team’s scheduling.
    •    Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee.
    •    No-shows or failure to provide access to the home will result in the full-service charge.

We appreciate your consideration and communication!

Question 3

What if I have an emergency and need to cancel?

Accepted Answer

We understand that unexpected situations can arise. If you’re facing an emergency and need to cancel or reschedule, please reach out to us as soon as possible.

While our general policy doesn’t allow for cancellations (especially for recurring clients), we always strive to be understanding and flexible in genuine emergency cases. Communication is key, and we’ll do our best to work with you.

Frequently asked questions

What is your cancellation policy for recurring clients?

What is your cancellation policy for one-time services?

What if I have an emergency and need to cancel?